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Privacy policy for our website

 

 

About our privacy policy

On May 25th 2018, the new General Data Protection Regulation (GDPR) will take effect within the EU. The focus of this regulation is to protect people’s integrity when their personal data is used.

We protect and respect your integrity in accordance with GDPR and in this privacy policy, we discuss how we use your personal data and what rights you have. The policy is applicable for our website www.ivprodukt.se and its language versions in English (.com), Norwegian (.no), Danish (.dk) and German (.de).

The original privacy policy is written in Swedish and available on www.ivprodukt.se/privacy. In case of misunderstandings due to translation, the Swedish version applies.

 

Who are we?

IV Produkt AB develops, manufactures and sells energy efficient air handling units to customers in Europe. Our head office and our production is located in Växjö, Sweden. Furthermore, we have sales offices in several cities in Sweden. We have subsidiaries in Great Britain, Norway and Germany as well as partners in Denmark and Finland. In addition to that, our products are sold by resellers in Belgium, Estonia, The Republic of Ireland, Northern Ireland, Iceland, Latvia, The Netherlands, Poland, Russia, Czech Republic and Belarus.

The registered address of our head office is Sjöuddevägen 7, 352 46 VÄXJÖ, SWEDEN. The personal data controller is IV Produkt AB and you can contact our data protection representative on privacy [at] ivprodukt.se.

 

 

 

1: General information about our handling of your personal data

1.1 How do we collect your personal data?

On our website, we primarily collect your personal data from forms into which you provide them.

We also collect your personal data when you are in personal contact with us, for example via email addresses found on our website.

 

1.2 Where is your personal data stored?

Personal data, which you have provided us via forms on our website is stored on secure servers in Karlstad and Stockholm, Sweden. The servers are hosted by Ipeer, which is part of Cygate AB.

Certain data is also stored on our email servers, given that it has been sent to relevant employees here. Examples are data from work applications and personal emails.

 

1.3 Who handles your personal data?

Depending on how you have provided us your personal data, different individuals or departments within IV Produkt AB handles the data.

Under the sections about IV Produkt Designer, Contact forms and support forms and Work applications, you can learn more about who handles personal data that you have provided us via forms on our website.

If you choose to have personal contact with one or several of our employees, for example via email, your personal data will be handled by the receivers of your email, and sometimes also by other individuals within IV Produkt AB who can best help with the case.

We do not forward your personal data to third parties, without your consent.

 

1.4 On what legal basis do we handle your personal data?

Handling of your personal data provided to us via forms on our website, is based on your consent. Your consent is documented and stored on our systems.

Handling of your personal data provided to us when you have personal contact with us via for example email, is based on balancing of interests. It is necessary for us to be able to handle your case.

 

1.5 Do we collect sensitive personal data?

We do not collect personal data, which can considered confidential or sensitive, such as data about sex, health status, union affiliation or political views. This is provided that you do not provide us with such data in text boxes in our forms or in personal emails.

 

1.6 What right do you have to your personal data?

You have the right to know which of your personal data we store, have it updated or deleted, unless other legislation requires us to save the data. If you wish, we can delete personal data that you have provided us via IV Produkt Designer forms, Contact forms and support forms or all forms. If you choose to have all your personal data deleted, your account for downloading and using IV Produkt Designer will be deleted. You can also choose to delete the account yourself, by selecting Account settings, Edit, Delete my account.

Send an email to privacy [at] ivprodukt.se to request to see your personal data, have it updated or deleted.

 

1.7 What is your responsibility when it comes to your personal data?

To run our web services and offer professional and efficient communication and support with our customers, we need to collect and store personal data. This is a big responsibility for us as personal data controllers, but also for you as an individual.

  • Make sure the data you send us is correct.
  • Select secure passwords and keep your login details safe.
  • Do not provide us with sensitive personal data, for example social security number, sex, health status, union affiliation or similar in form text boxes or during other communication with us.
  • Follow the policy of your work place, regarding what personal data you are allowed to share.

 

1.8 Personal data provided to us prior to the introduction of the General Data Protection Regulation (GDPR)

Our new privacy policy took effect on May 9th 2018, in accordance with the introduction of GDPR on May 25th 2018. Many people have provided us their personal data prior to this date. Every

Send an email to privacy [at] ivprodukt.se to request to see your personal data, have it updated or deleted.

If you have an account on our website for downloading IV Produkt Designer, accepting the new privacy policy is now necessary to download and use the latest version of the software.

 

1.9 How do we use cookies on this website?

This site uses cookies to improve the functionality for you as a user. A cookie is a small text file which the website you visit asks to save on your computer. Cookies are used by many websites to give visitors access to different functions. The information in the cookie can also be used to track your browsing on different websites that use the same cookie. A cookie file is passive and cannot spread computer viruses or other malicious programs. It saves a file on your computer for a short time; the cookie has an expiration date. It is used, for example, to know whether you are a new visitor to the page or not. When the expiration date has passed, the cookie will be deleted automatically.

 

1.10 This privacy policy applies to personal data collected via our website – what about data you have provided us in other contexts?

Perhaps you have provided us your personal data in other contexts, for example because you are a customer, you have participated in a training program or similar. This privacy policy does not take into account personal data we have collected from other channels than our website. For that reason, we may still store and use your data when there is legitimate reason to do so, even though you have requested to have the data collected from our website deleted.

If you wish that we update or delete personal data collected from other channels than our website, contact us on privacy [at] ivprodukt.se, and we will look at your case.

This privacy policy will be updated with information about how we handle personal data collected from other channels.

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2: IV Produkt Designer

To download and use our product selection software IV Produkt Designer, you need to create an account on our website. We then collect your personal data and use them as follows.

 

2.1 What personal data do we collect and why?

When you create your account, you enter your email address. You will enter it again, once you start the software for the first time. Given that you are connected to the internet, the software will make sure that the email address you entered is the same as the one you entered when you created the account. This is to ensure that you have an account, and that you get your permitted version of the software.

We also collect your name, company name, job category and your postal address. Compiled statistics using data on company name, job category and country may be used to ensure that we have the right focus when developing our software, going forward.

Occasionally, we conduct marketing campaigns and direct sales during which we may contact you based on who you are, your company, your job category or your city. In these cases, we contact you via email, telephone or mail.

You can unsubscribe from email marketing by signing into your account on www.ivprodukt.com and selecting Account settings/Edit. Certain important system alerts, such as information about your account activities, will be emailed to you regardless of your unsubscribing to emails.

 

2.2 Who has access to your personal data?

Your personal data is stored on safe web servers and can be accessed by selected individuals within IV Produkt AB. Regarding personal data that you have provided us while creating an account for downloading IV Produkt Designer, it can be accessed by our sales representatives, selected web editors and our web agency.

 

2.3 How long do we save your personal data?

The account that you create for downloading IV Produkt Designer, and the personal data you enter at that point, is saved until you close your account or we shut down the service.

 

2.4 The privacy policy must be accepted

To download new versions of IV Produkt Designer, you must accept this privacy policy. If you already have an account on our website, login on www.ivprodukt.com/software/iv-produkt-designer and accept the policy when you download the software. If you do not have an account yet, you must accept the policy when creating the account.

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3: Contact forms and support forms

3.1 What personal data do we collect?

From our contact form on www.ivprodukt.com/contact-us, we collect your name, phone number, company name, email address, a message and an attached file if applicable.

From our support form on www.ivprodukt.com/support, we collect your name, email address, phone number, city, order number, company name, a message and an attached file if applicable. You also select a subject area.

 

3.2 Why do we collect your personal data?

We collect your personal data from our contact forms and support forms in order to be able to contact you regarding your question or support case. Information regarding your city, your company name and your order number helps us determine which of our offices or who of our employees should contact you, and to which order the case applies.

We save your data to be able to access case history during new cases in the future. That makes our support and customer management quicker and better.

 

3.3 Who has access to your personal data?

Your personal data is stored on safe web servers and can be accessed by selected individuals within IV Produkt AB. Regarding personal data that you have provided us via our contact forms and support forms, it can be accessed by employees who work on your case, selected web editors and our web agency. These individuals may also receive your personal data via email. Since correspondence with you is often handled via email, this makes the process more efficient.

 

3.4 How long do we save your personal data?

Personal data that you provide us via our contact forms and support forms will be saved until you request to have them deleted.

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4: Work applications

4.1 What personal data do we collect and why?

On our Swedish website, we collect your personal data via application forms. For terms on how we handle that data, please see our Swedish privacy policy on www.ivprodukt.se/integritet. We currently do not use these forms on the other language versions of our website – English (.com), Norwegian (.no), Danish (.dk) and German (.de).

If you send us your application and/or CV via email, using the link on www.ivprodukt.com/work, you decide what personal data you wish to provide us.

We use contact details that you provide us to contact you regarding your application to work at IV Produkt AB or our subsidiaries.

Personal data that you provide us about your studies, previous work experience etc., is used to make decisions about whether or not you are suitable for any job openings.

 

4.2 Who has access to your personal data?

Your personal data will be sent via email to individuals within IV Produkt AB or our subsidiaries who are part of the hiring process for the type of job you have applied to.

 

4.3 How long do we save your personal data?

Personal data that you provide us via work applications will be saved until you request to have them deleted, unless other legislation requires us to save the data.

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5: Changes to this privacy policy and other questions

5.1 Changes to this privacy policy

We reserve the right to make changes to this privacy policy at any time, so please read regularly to keep updated. The current privacy policy is always available on our website on www.ivprodukt.com/privacy.

We will notify about updates that significantly change how we handle your personal data, before they take effect.

 

5.2 Other questions and requests

For other questions regarding your privacy, start by contacting us on privacy [at] ivprodukt.se.

If you are not satisfied with how we handle your personal data, you are entitled to file a complaint with the supervisory authority of your country.

 

5.3 The privacy policy was last updated

This privacy policy took effect on May 9th 2018, and was last updated on June 7th 2018.

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